ChatBotAI is a product of Snazzy Solutions ("Snazzy," "we," "us"). This policy explains what information we collect, why we collect it, and the choices you have. It covers three situations: visiting this website, using the ChatBotAI dashboard as a customer, and chatting with a ChatBotAI-powered widget on one of our customers' websites.
1. If you chat with a ChatBotAI widget on another website
ChatBotAI powers chat widgets on our customers' websites. When you use one of those widgets:
- Your chat messages are processed to generate answers and are stored so the business can review its conversations.
- Contact details you choose to share (such as your name and phone number, if the widget asks and you provide them) are stored and passed to the business whose website you are on, so they can follow up with you.
- Technical basics — a random visitor identifier, the page you chatted from, and your IP address (used only for rate limiting and abuse prevention) — are processed to run the service.
Important: in this situation, the business whose website you are visiting controls your data, and we process it on their behalf. Questions or requests about a conversation you had on another company's website should go to that company first. We'll also help directly if you contact us.
The widget stores a small amount of data in your browser's local storage (your visitor identifier and whether you've already shared contact details) so it can remember you between pages. It does not set tracking cookies and does not follow you across other websites.
2. If you visit this website
- Request-access / demo form: if you submit the form, we receive what you enter — your name, email, website address, and any details you include about your business, traffic, and goals. We use it to respond to you and set up your demo. It is delivered to us by email and is not sold or shared with anyone else.
- No tracking cookies: the marketing pages on this site set no cookies and run no third-party analytics or advertising trackers.
- Server logs: like nearly every website, our servers and CDN keep standard access logs (IP address, browser type, pages requested) for security and troubleshooting.
3. If you have a ChatBotAI account
- Account details: your name, email address, and a securely hashed password (we never store passwords in plain text). Login sessions use a session cookie — the only cookie the app sets.
- Your bot's content: website content you connect, files you upload, Q&A entries, rules, and settings you create to train and configure your bot.
- Usage data: conversation counts and similar metrics used for billing and plan limits.
4. How we use information
- To provide the service: answering visitor questions, capturing leads for the right business, and showing businesses their own conversations.
- To respond to inquiries and demo requests.
- To keep the service secure: rate limiting, abuse prevention, and debugging.
- To bill customers and enforce plan limits.
We do not sell personal information. We do not use chat conversations to advertise to visitors, and we do not train shared AI models on your private data — each bot answers only from the content its business connected to it.
5. Service providers
We rely on a small number of infrastructure providers to run ChatBotAI. They process data only to provide their service to us:
| Provider | What it does |
|---|---|
| Cloudflare | Hosting, content delivery, security, and the AI infrastructure that generates chat answers |
| Zoho ZeptoMail | Delivers transactional email (demo requests, notifications) |
| Google reCAPTCHA | Protects the dashboard login from automated abuse (dashboard only — not on marketing pages or widgets) |
| Cal.com | Demo scheduling, if you choose to book a call |
6. Retention
We keep information for as long as it's needed to provide the service: conversations and leads are retained while the related customer account is active, and demo-request emails are kept as ordinary business correspondence. When a customer account is deleted, its projects, conversations, and leads are deleted with it. You can ask us to delete specific data sooner at any time.
7. Your rights and choices
You can ask us to access, correct, export, or delete personal information we hold about you — whatever your location, we extend these choices to everyone. Email [email protected] and we'll respond promptly. If your request concerns a conversation on a customer's website, we may route it through that customer, since they control that data.
8. Security
Data is encrypted in transit (HTTPS everywhere), passwords are hashed, dashboard access is restricted per account, and each customer's bot data is isolated from every other customer's. No internet service can promise perfect security, but we treat your data the way we'd want ours treated.
9. Children
ChatBotAI is a business tool and is not directed at children under 13. We do not knowingly collect personal information from children; if you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
If we make material changes, we'll update this page and the date at the top. Continued use of the service after a change means the updated policy applies.
11. Contact
Snazzy Solutions · [email protected] · snazzy.solutions